Privacy Policy

This Privacy Policy outlines how Astromania collects, uses, and protects personal information. We are committed to safeguarding the privacy of players and ensuring that personal data is handled responsibly and in compliance with applicable data protection laws. This document provides transparency about our practices regarding information gathered from individuals who use our services.

Information We Collect

To provide a secure gaming environment, Astromania collects specific information during account creation and use. This includes:

Personal Identification: Details provided during registration, such as email address, phone number, and Australian address.
Verification Data: Documents required for KYC (Know Customer) checks, which may include a Passport, Driver’s License, or a recent utility bill to confirm identity and address.
Transactional Information: Records of deposits and withdrawals, including payment methods used.
Technical Data: Information about the device and browser used to access the site, IP address, and login times to ensure account security.
Communication Records: Any correspondence with our support team via live chat, email, or phone.

How We Use Information

The data collected is used for several key purposes, all aimed at delivering a secure and personalised service. These purposes include account management, processing payments securely, and complying with regulatory requirements such as the Curacao eGaming license (8048/JAZ). Information also helps us enhance the platform, prevent fraudulent activity, and, with consent, inform players about relevant promotions. Data analysis is performed to improve the overall player experience at the online casino Astromania.

Astromania does not sell personal data to third parties. Information may be shared with trusted partners under strict confidentiality agreements for essential functions. This includes payment providers to process transactions, identity verification services to meet legal obligations, and analytics platforms to improve our services. Data may also be disclosed to law enforcement or regulatory bodies if required by law.

Data Security

Protecting player information is a top priority. We employ robust security measures, including 256-bit SSL encryption, to secure all data transmitted between a player’s device and our servers. Access to personal information is restricted to authorised personnel only. Our platform undergoes regular security assessments to protect against unauthorised access and potential vulnerabilities.

Player Rights and Choices

Players have control over their personal information. Individuals have the right to access the data held about them, request corrections to any inaccuracies, and, in certain circumstances, ask for the deletion of data. To exercise these rights, players can contact our support team. It is important to understand that some data must be retained to meet our legal and regulatory obligations. For more information on player protection, please see the Astromania responsible gambling page.

Our website uses cookies to enhance functionality and improve the user experience. Cookies are small text files stored on a device that help us remember preferences, understand site traffic, and manage sessions securely. Players can manage cookie settings through their browser, but disabling them may affect the site’s performance and accessibility of certain features.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify players of any significant changes through email or a notice on the website. We encourage players to review this page regularly to stay informed about how we protect their information.